Privacy Policy

1. Introduction

initdesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered help desk platform and services.

2. Information We Collect

2.1 Account Information

• Name and email address
• Profile picture (optional)
• Organization details

2.2 Customer Support Data

• Emails and conversations
• Customer contact information
• Support ticket details and status

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage patterns and analytics data
• Error logs and performance data

3. How We Use Your Information

• Provide and maintain our customer support services
• Process transactions and manage subscriptions
• Communicate with you about your account and our services
• Improve our platform and develop new features
• Monitor and analyze usage patterns
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations (subject to confidentiality agreements)
• In connection with a business transfer or acquisition

5. Third-Party Services

We use the following third-party services to enhance our platform:

• Amazon SES: Email delivery services
• Google Analytics: Traffic analysis and user behavior tracking
• PostHog: Product analytics and user behavior insights
• Sentry: Error monitoring and performance tracking

These services have their own privacy policies, and we encourage you to review them.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing activities
• Data portability
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

Last updated: January 6, 2026