AI superpowers for yoursupport inboxes
The AI-native help desk for modern teams, with no per-seat pricing or enterprise complexity.
Starting from $3.49/mo ยท unlimited users ยท No credit card required
Bring your own data
Great support requires great context. No more switching tabs.
Connect any internal API and display live customer data right next to the conversation.
- 1Total flexibilityFetch subscription status, recent orders, or usage metrics from your own backend.
- 2Custom renderingUse built-in Liquid templates and UI components to design the perfect sidebar panel.
- 3AI-ready contextThe data you bring in is automatically available to our AI, making drafted replies even more accurate.
- 4Zero middlewareNo need for Zapier or custom apps. Just provide an endpoint
Reply faster & stay organized
One shared inbox. Every email
Unlimited inboxes for your product, team, or brand.
No more forwarding chaos.
Draft replies in one click
initdesk reads the context and replies in your tone.
You review, tweak, and send.
Every ticket, labeled
AI tags tickets the moment they land.
No manual sorting โ your inbox stays organized.
๐ซ New ticket from Alex J. โ "Payment not going through"
Stay in the tools you use
Get notified in Slack, pull customer data from any API, or send events anywhere via webhooks.
Inactivity reminders
Send email after N days of inactivity
Auto-close inactive tickets
Close tickets after N days inactive
Nothing falls through the cracks
Auto-nudge customers when they go quiet.
Close stale threads automatically.
Built for speed
Power-user shortcuts for every action.
Resolve, reply, and navigate โ keyboard only.
A support portal that works for you
Publish a help center that gets smarter with every ticket you close.
- 1Ask AICustomers ask questions in natural language and get instant answers from your knowledge base.
- 2New ticket from support portalCustomers can open a ticket to your inbox directly from any article.
- 3Rich EditorNotion-like editor. No code required.
- 4Structured CollectionsOrganize docs into browsable categories and learning paths.
- 5Custom DomainsPublish on your own domain with automatic SSL.
- 6AI-ReadyExposes llms.txt so AI tools like ChatGPT and Claude can cite you.
Starting from $3.49/mo
- Unlimited inboxes
- Unlimited users
- AI-drafted replies
- AI-powered auto-tagging
- AI ticket summaries
- Sentiment analysis
- Help Center with AI chatbot
- BYOD (Custom Data)
- Webhooks
- Workflowscoming soon
- Basic reporting & analytics
- Multilingual support
See more details on the pricing page.
*Billed by organization โ no hidden fees
How it works
โ in 2 minutes
No training sessions. No week-long onboarding.
Just connect and start closing tickets.
Connect your inbox
Forward your support email to initdesk. No DNS wizardry, no IT ticket. Unlimited inboxes.
AI drafts the reply
The moment a ticket lands, AI reads the context, checks your knowledge base, and drafts a reply โ in your voice.
You review & send
Review the draft, tweak if needed, and send. Tickets are auto-tagged so nothing slips through.
Frequently asked questions
initdesk was built for modern and small/medium-sized teams โ SaaS companies, SMBs, indie hackers, and solo founders managing one or more products. No per-seat billing that punishes growth, no AI as a paid add-on, no enterprise complexity you'll never need. Everything is included: AI drafts, help center, auto-tagging, and routing. Just connect your email and run support the way it should work.
No. Setup takes just a few minutes โ connect your email, name your organization, and you're live. No technical knowledge required. Check how to get started.
Yes, there's a 14-day free trial โ no credit card required. After the trial, if no subscription is active, your organization will be deleted. Learn more about inactivity and deletion of trial organizations in our Terms of Service. Your user account will remain active after organization deletion until you explicitly request account removal.
Pricing starts at $3.49/mo for up to 100 tickets โ no per-seat fees. You pay based on your support volume, not your team size. See pricing details.
Yes! initdesk already supports webhooks, and we're actively adding native integrations. Tell us which tools you'd like โ we'd love to hear: [email protected]
Yes! With BYOD (Bring Your Own Data), you can connect any API endpoint to display custom data directly in the ticket sidebar. Customer details, order history from your admin panel, or usage metrics from your backend โ it all shows up right next to the conversation. You design the panel using our built-in templates and UI components, and the data is also available to our AI for smarter draft replies. No middleware, no custom apps needed.
Yes. We'd like to understand which platform you use today and help evaluate the best way to migrate your conversation history, inboxes, and workflows safely. We do not promise a one-click import for every tool yet, but we're happy to review your setup and recommend the best migration path. Tell us what you're using at [email protected].
Absolutely. No long-term contracts. Cancel anytime without fees or penalties.