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Help desk for the whole team.

AI with customer context. One plan, unlimited users.

Bring product, operations, and engineering into every ticket, at no extra cost per user.

Start free trialSee pricing

AI included from $14.90/mo14-day free trial, no card

An initdesk ticket with a WhatsApp voice message and its transcription, an AI overview, and customer context beside the conversation: ticket details, tags, and order and delivery data from the store’s own API.

From teams that left per-user plans

  • Ahimsa

    Read case: Ahimsa
    ~80%

    lower help desk cost after 10 years on Help Scout.

    B2C e-commerce brand · Gabriel Silva, Director at Ahimsa

  • Maiu

    ~100,000

    tickets and 6 years of history moved from Zendesk.

    Financial BPO and accounting

  • Two mobile apps

    Read case: Two mobile apps
    45,000

    monthly active users, supported by one person.

    Solo founder and indie developer

Everything the reply needs, in one ticket

Conversations arrive with the customer’s data, your help center, and their history beside them, so AI drafts more accurate replies.

Diagram: help center and AI chat answer first. Email, AI chat, Telegram, and WhatsApp arrive in one ticket. AI uses your API, help center, and earlier tickets to draft a reply. A person sends it, and bugs become linked Linear or Jira issues. Claude, ChatGPT, and Cursor also connect through MCP.

Answers first

Customers write

One ticket, the whole team in it

A person sends, from your address

A bug becomes a Linear or Jira issue

Jira

Also from the AI you already useClaudeChatGPTCursorthrough MCP with your login and your permissions.

The answer before the ticket, not after it

  • Publish help center articles on your own domain, and add AI chat to your site with one script tag.
  • The chat answers customer questions from your articles and escalates the conversation to a ticket when it can’t.
  • The help center supports 7 languages and publishes llms.txt, so AI assistants can read it too.

Instead of answering the same shipping and delivery question by hand before every order.

The AI chat on a store’s site answers whether the store ships to Portugal from the Delivery times article. Beside it, the help center’s llms.txt file, which AI assistants can read.

MCP (Model Context Protocol)

Works with the AI you already use

Connect initdesk to Claude, ChatGPT, or Cursor through MCP. Ask about this week’s tickets, turn the most repeated question into a help center article, or draft a reply without leaving your editor. It acts with your login and your permissions.

  • How MCP works in initdesk

Claude searches the last 100 closed tickets, identifies repeated delivery questions, creates a help center article, and completes a customer behavior report. Beside it are example prompts for ChatGPT and Cursor.

Also available: a public API and webhooks.

One plan. Unlimited users. AI included.

The price follows ticket volume, so adding a user costs nothing.

Users
6 users, $0.00 extraNo user limit
Tickets a month

Monthly price

$14.90
  • $14.90First 500 tickets
  • 0 × $6.490 extra blocks of 250
  • $0.006 users
  • Unlimited users and inboxes
  • AI drafts and overviews included, never billed per resolution
Start free trialSee pricing

14-day free trial, no card.

  • One customer conversation thread counts as one ticket. Replies, notes, and AI features inside it don’t add tickets, and spam doesn’t count.
  • A peak month is charged in that cycle only. The next cycle follows your ticket volume again.
  • Each organization has its own plan.

Questions before you switch

What is initdesk?
initdesk is a help desk for the whole team. It works as a shared inbox for email, WhatsApp, Telegram, and AI chat. Each ticket shows your customer’s data from your own API, and AI uses that data, your help center, and your tone of voice to draft replies that a person sends. Your team works in fewer tabs, forwards fewer questions to colleagues, and speeds up product fixes by turning tickets into Linear or Jira issues.
How is initdesk different from Help Scout or Zendesk?
Help Scout charges per user and Zendesk per agent, so every colleague who helps adds to the bill. initdesk has one plan with unlimited users and AI included, because the price follows your ticket volume. It is built for small teams and set up by forwarding your support address.
Can I migrate from my current help desk?
Yes. Assisted migration is free, with no volume limit. We import about 1,000 of your tickets into a sandbox, you check them, then we run the full import, and your trial is extended while it runs. Request it from Sidebar > Help after you sign up. Contact us to review what can be imported. See how migration works.
Do I need technical knowledge to use initdesk?
No. Name your organization and forward your support address to initdesk. New conversations arrive as tickets in minutes, and customers keep writing to the same address. Sending replies from your own domain takes one more step: adding DNS records, usually done by whoever manages your domain. See the quickstart guide.
Does AI reply to customers on its own?
Not from the inbox. AI drafts, a person sends: each draft waits until someone on your team edits or approves it. The AI chat on your site is optional. It answers from your help center articles and turns the conversation into a ticket for your team when it can’t answer.
Does initdesk integrate with other tools?
Yes. initdesk creates Linear and Jira issues from tickets, with status sync, and sends ticket notifications to Slack. For your own systems, there is a public API, webhooks, MCP (Model Context Protocol), and Bring Your Own Data (BYOD).
How much does initdesk cost?
One plan per organization. It costs $14.90 a month for up to 500 tickets, and each extra block of 250 tickets adds $6.49. Users and inboxes are unlimited and AI is included, because the price follows ticket volume. Spam doesn’t count, and a ticket you close as invalid still counts. See pricing details.
Is there a free trial?
Yes. The trial lasts 14 days and asks for no card, so nothing is charged when it ends. After that, the organization may move to limited access until you subscribe. If you’re migrating, we extend the trial while the import runs. A trial organization with no team replies for 30 days can be deleted after a notice period; the Terms of Service have the schedule.
Can I cancel, and take my data with me?
Yes. There is no contract and no cancellation fee. Cancellation takes effect at the end of the current billing period, and we export your data on request.

Moving from Zendesk, Help Scout, or Plain?

The assisted migration is free. We first import about 1,000 of your tickets into a sandbox, so you can check your history before you switch.

Moving from another tool? Contact us first. We review what can be imported before confirming the migration.

Start free trialSee how migration works

14-day free trial, extended during migration, no card

Built for the five of you who answer customers between everything else.The initdesk team