One plan. No feature gates.
Pay for the tickets you handle, not seats
$14.90/mo
5007501k1.5k2.5k5k
500 valid tickets
After 500 valid tickets, each additional 250-ticket block adds $6.49/mo.Spam and Invalid tickets are excluded from billing volume.
initdesk support demand vs. seat-based competitors
initdesk, $276.15/yrCompetitors, $1,800.00/yr
Example: 5 seats at $30.00/seat.
Charging per seat creates friction around headcount, limits who can access customer context, and makes support harder to scale across support, product, engineering, and ops.
| Month | Valid tickets | initdesk price | Competitor price |
|---|---|---|---|
| Jan | 142 | $14.90 | $150.00 |
| Feb | 191 | $14.90 | $150.00 |
| Mar | 258 | $14.90 | $150.00 |
| Apr | 382 | $14.90 | $150.00 |
| May | 630 | $21.39 | $150.00 |
| Jun | 432 | $14.90 | $150.00 |
| Jul | 1,149 | $34.37 | $150.00 |
| Aug | 312 | $14.90 | $150.00 |
| Sep | 285 | $14.90 | $150.00 |
| Oct | 456 | $14.90 | $150.00 |
| Nov | 2,702 | $73.31 | $150.00 |
| Dec | 843 | $27.88 | $150.00 |
Everything included for your whole team
Unlimited users
Invite support, product, engineering, and ops.
Shared inbox
Separate brands, products, or business units.
Channels
Email, Telegram. WhatsApp and Discord soon.
AI workflow
Drafts, summaries, tags, sentiment, and tone of voice.
Help Center + chat
Docs, custom domain, and AI-powered chat widget.
Linear integration
Create and link Linear issues from customer tickets.
Customer context
Bring your own data into ticket context.
Pricing questions, answered clearly
initdesk has one plan. It starts at $14.90/mo and includes up to 500 valid tickets per month. After that, billing moves to the next fixed 250-ticket block. Each additional block adds $6.49/mo.
- 500 valid tickets = $14.90/mo (included in the base plan)
- 750 valid tickets = $21.39/mo
- 1,000 valid tickets = $27.88/mo
- 1,500 valid tickets = $40.86/mo
- 2,500 valid tickets = $66.82/mo
- 5,000 valid tickets = $131.72/mo
No. initdesk charges by monthly valid ticket volume, not by user seats. Unlimited users are included, so support, product, engineering, and ops can work from the same customer context without changing the price.
One customer conversation thread counts as one ticket. Unlimited replies in the same thread, internal notes, collaboration, AI drafts, and auto-tagging are included in that ticket. Tickets marked as Spam or Invalid are excluded before billing volume is calculated.
Yes. One plan includes unlimited users, unlimited inboxes, AI drafts, AI-powered auto-tagging, AI ticket summaries, sentiment analysis, help center, live chat, Linear issue creation, BYOD, webhooks, multilingual support, and reporting. We do not charge extra for AI. Workflows are in beta and coming soon. No hidden fees, no feature gating. New features may launch as optional add-ons in the future. If you have a feature suggestion, we'd love to hear it.
If your valid ticket volume goes above 500 in a billing cycle, that cycle is charged on the next applicable 250-ticket block. Each additional block adds $6.49/mo. For example, 501 valid tickets moves to the 750-ticket block, while tickets marked as Spam or Invalid are excluded before the block is calculated.
Ticket volume is the clearest signal of support load. If customers create more conversations, your bill scales with that demand. If you add teammates to help answer the same volume, your bill does not change. That keeps planning simple: users, inboxes, AI drafts, auto-tagging, live chat, and help center tools stay included.
No. Unused tickets expire at the end of each billing cycle and do not roll over to the next month.
No. initdesk has a 14-day free trial, but not a permanent free plan. The trial does not require a credit card.
After the 14-day trial, if no subscription is active, your organization may move to limited access until you upgrade. You may still be able to sign in and manage billing, but actions like replying to tickets, using AI, or running integrations may be restricted. Free or trial organizations can later be deleted after the inactivity window described in our Terms of Service.
We accept credit cards, Google Pay, Apple Pay, Cash App Pay, and US bank accounts. Recurring billing is managed by Polar, which uses Stripe to process payments securely. Your payment details are handled through the checkout provider and are not stored by initdesk.
Yes. There are no long-term contracts. You can cancel your paid subscription whenever you need to, and cancellation takes effect at the end of the current billing period unless otherwise stated.
Bring your whole team
Invite support, product, engineering, and ops without paying per seat.
Start free trial
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